Product

Where can I find the full ingredient list for each product?

You’ll find the complete ingredient list on each product page, under the “Ingredients” section. We’re committed to full transparency so you know exactly what you’re wearing.

 

Are your products vegan?

Yes. All Noja fragrances are formulated without animal-derived ingredients, making them fully vegan-friendly.

 

Do you use parabens, sulfates, phthalates or preservatives?

No. Our perfumes are free from parabens, sulfates, phthalates, and unnecessary preservatives. We focus on clean, high-quality compositions.

 

Are products cruelty-free?

Absolutely. Noja Perfumes does not test on animals at any stage of production.

Orders

How to contact you?

You can reach us anytime through our contact form or via email. We’ll get back to you as quickly as possible.

 

How can I make changes to my order?

If you need to modify your order, contact us immediately. We can update it as long as it hasn’t shipped yet.

 

How can I check the status of my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real time.

 

What forms of payment do you accept?

major

Shipping

Is there a shipping fee?

Shipping fees depend on your location and will be calculated at checkout. We occasionally offer free shipping promotions. For orders below 100 € in the EU area, we apply a flat fee of 9,90 €.

When will my order ship?

Orders are processed as quickly as possible, usually within 1–2 business days. You’ll receive a notification as soon as it ships.

 

Do you ship internationally?

Yes, we ship to many countries worldwide. Please contact us to arrange shipping outside EU.

 

What shipping methods do you provide?

We offer standard and express shipping options depending on your location. All available methods will be displayed during checkout.

Returns & Exchanges

Do you accept returns?

Yes. If your item is unused and in its original condition, you can return it within the return window stated in our policy.

How do I return?

Simply contact us with your order number, and we’ll guide you through the return process and provide all necessary details.

 

What do I do if I'm not satisfied with my products?

Your satisfaction matters to us. Please reach out so we can assist you. We’ll work with you to find a solution, whether it’s an exchange, a return, or personalized support.

made in italy * cruelty free * organic fragrances *